Exchange & Store Credit Policy:
Eligible purchases may be exchanged or returned for store credit only, within 14 days of delivery or pickup.
Items must be unworn, with tags attached and in their original packaging. Items showing signs of wear—including scuffs, stains, odors, pet hair, or damage—cannot be accepted.
Footwear: Need a different size? Footwear may be exchanged for another size in the same style, subject to availability. If your preferred size is unavailable, store credit will be issued.
Urban Vaqueros reserves the right to refuse an exchange if items so not meet these conditions.
How to Request an Exchange:
Before returning an item, email urbanvaqueros@gmail.com with:
- Your name and order number
- The item you are exchanging
- The replacement size you need
Please do not send merchandise back before contacting us.
Return Shipping: Customers are responsible for return shipping costs. Urban Vaqueros does not provide prepaid return labels.
We recommend using a trackable shipping service. Urban Vaqueros is not responsible for exchange packages lost or damaged in transit.
Damaged or Incorrect Orders: If you receive a damaged or incorrect item, please contact us immediately before wearing or using it so we can assist you.
Final-Sale-No Exchange or Store Credit:
- Sale or Clearance
- Discounted merchandise
- Seasonal items
- Jewelry
- Bodysuits
- Drinkware
- Hair or Head Accessories
